Chargeback reason codes: what the number is actually asking you for
The reason code is a specification. It tells you exactly which evidence will be considered — and, just as usefully, which evidence will be ignored.
Screening is not a judgement call. There is no minimum order value, no exemption for small companies, and the defence is the screening record you kept.
Denied party screening — also called restricted party screening — is the practice of checking customers, suppliers, intermediaries and sometimes their owners against government lists of parties with whom transactions are prohibited or restricted. The lists are maintained by several agencies covering export controls, sanctions and debarment, and they change frequently.
The characteristic that makes it different from most compliance work is strict liability. Intent is not a defence, and neither is the size of the transaction. A small company shipping a low-value order to a listed party has committed a violation on the same footing as a large one, and the penalties in this area are among the heaviest in commercial regulation.
Most matches are false positives: common surnames, transliteration variants, companies sharing a name with a listed entity in a different country. The process therefore needs a resolution step, not just a search: who reviews a potential match, what additional identifiers are compared, what is documented, and who can approve proceeding. A screening system that generates alerts nobody is designated to clear produces the worst of both worlds — the cost of screening without the protection, because the alert sat unread.
Record the negative results, not only the hits. The value of screening in an investigation is the ability to show that this party was screened before this transaction, against these lists, on this date. A process that only leaves a trace when something is found cannot demonstrate anything about the transactions that went through.
Export and sanctions rules generally require records of transactions and the compliance steps around them to be kept for a period of years, and screening evidence is part of that. What a reviewer wants to see is coverage — that every transaction has a screening record with a date before the transaction date — rather than a folder of interesting cases. That is a data completeness question, which is why a log with gaps is a worse position than a smaller business with a complete one.
A small exporter can do this credibly with the free government search tools and a disciplined log: party, list version or date, who screened, result, and the resolution note for any potential match. Ettex Sheets holds that log with the rescreen dates, Ettex Records keeps the resolution evidence per counterparty, and the classification side of the same compliance programme sits alongside the client due diligence file for the same counterparty. Above a modest transaction volume, dedicated screening software with automatic rescreening is the right purchase — the manual approach fails on rescreening long before it fails on searching.
To be clear: this is a log and a records file, not screening software, and none of it is legal advice. The lists, the scope of prohibited dealings and the retention periods are set by the agencies and change frequently; a sanctions or export controls adviser is the authority where any doubt exists.
Checking counterparties against government lists of parties subject to export denial, sanctions or debarment, before transacting with them.
No. The prohibitions apply regardless of value, and liability is strict — intent and ignorance are not defences.
Before each transaction and on a scheduled cycle for existing relationships, because list additions apply to counterparties you already deal with.
Resolve it with a documented review comparing additional identifiers, with a named person deciding and the reasoning recorded — not by dismissing the alert.
The reason code is a specification. It tells you exactly which evidence will be considered — and, just as usefully, which evidence will be ignored.
Economic nexus made sales tax a function of revenue rather than of offices. The work is not the filing — it is knowing, month by month, which states you have crossed.
Unclaimed property reporting is not one filing. It is up to fifty, on different deadlines, in different formats, with different dormancy rules — which is why it is done on a calendar or not at all.