On-call rota: covering the out-of-hours without burning the team
An on-call rota decides who answers at 3am. How to size it, what to pay, what counts as working time, and the handover that stops the same fault being rediscovered.
Recurring meetings accumulate because cancelling one is awkward. A recurring meeting audit makes it a scheduled decision instead — how to run one, and what to measure.
Recurring meetings are created for a reason that was real at the time and then outlive it, because cancelling somebody else's meeting is socially expensive and nobody has the standing to do it. A recurring meeting audit removes the social cost by making the review scheduled and universal: everything is examined, so nothing is singled out.
Delete rather than pause. A paused recurring meeting returns automatically when somebody clears their calendar backlog, and the pause gives it a second life it did not earn.
Two categories survive almost every audit and deserve to. The one-to-one, because in distributed teams nothing else notices that somebody is stuck or overloaded. And the meeting where a genuine decision is made with the people who can make it — that is not overhead, that is the work. Everything between those poles is usually a written update that acquired a calendar entry at some point in the past.
A cancelled status meeting leaves a real gap: people did find out things in it, inefficiently. Replace it deliberately with a short written update on a fixed day, and say who writes it. Cancelling without a replacement produces a quiet fortnight followed by somebody reinstating the meeting with a stronger mandate than it had before.
Ettex Calendar makes the first measurement straightforward — recurring commitments per person, visible as a number rather than as a feeling — and the written replacement belongs in a running note per team instead of in a new invitation.
Twice a year. The list regrows predictably, and a six-month cycle is short enough that nothing entrenches and long enough not to be an irritation in itself.
"What decision does this meeting produce?" Owners who cannot answer it have usually known for a while.
Optional attendance mostly does not work — people attend because the invitation implies expectation. Cutting the list is more honest and more effective.
An on-call rota decides who answers at 3am. How to size it, what to pay, what counts as working time, and the handover that stops the same fault being rediscovered.
Hot desk software lets people find and reserve a workspace when they come in. The features that matter, the ones that cause resentment, and how to judge a tool before rolling it out.
Patient scheduling decides how many people are seen, how long they wait and how often slots go empty. Templates, overbooking, no-show handling and the metrics that show whether the diary is working.