CAPA report: the document a customer audit reads line by line
A CAPA report is the written record of a corrective and preventive action — and the effectiveness check at the end is the section most often left empty.
A batch record is filled in as the work happens, not afterwards. Everything about how it is designed follows from that one requirement.
A batch record is the complete manufacturing history of one batch: what was used, what was done, by whom, when, with what equipment, and what the checks showed. It exists so that a qualified person can decide whether the batch may be released — and so that, years later, a regulator can reconstruct exactly how that batch was made.
Two documents share the name and should not be confused. The master batch record is the approved template: the instructions, specifications and limits for making the product. The executed batch record is the completed copy for one specific batch, filled in during manufacture. Only the second one is evidence of anything.
The yield reconciliation is a step people underestimate. It is the arithmetic check that what came out is consistent with what went in, and an unexplained discrepancy is one of the few findings that cannot be argued away — the material went somewhere.
Entries must be made when the activity happens. Writing up a shift from memory at the end of it, or transcribing from a scrap of paper, breaks the record even where every number turns out to be right — because the record now attests to something other than what happened.
The same principle governs corrections: strike through with a single line, initial and date, and state the reason. Never obliterate, never write over, never use correction fluid. The old value has to remain readable, because the correction is itself part of the history.
Blank spaces are findings. Every field either has a value, or an explicit N/A with an initial. A batch record with unfilled boxes cannot be distinguished from one where the step was skipped, and the reviewer is obliged to treat it as the second. Where a deviation reveals a systemic cause, it feeds the corrective action process rather than ending with the batch.
Because a batch record is worthless unless its attachments, deviations and corrections stay with it, it belongs in a system that keeps them together rather than in a folder of scans. Ettex Records holds the executed record with its linked deviations, its review trail and its version of the master, so the release decision and the evidence behind it are one object. What Ettex does not do is decide release — that judgement stays with the qualified person, and no document system substitutes for it.
The master is the approved template with instructions and limits. The batch manufacturing record — the executed record — is the completed copy for one batch, filled in during production.
It varies by jurisdiction and product, but typically at least one year past the expiry date of the batch, and often longer. Check the applicable regulation for your product and market rather than a general rule.
The operator who performed each step, a verifier for critical steps, and the reviewers in production and quality. Signatures must identify the individual, not a department.
Generally no. The deviation must be closed, or its impact on that specific batch assessed and documented, with the release decision explicitly taking it into account.
A CAPA report is the written record of a corrective and preventive action — and the effectiveness check at the end is the section most often left empty.
A DSAR is not a support ticket. The clock starts on receipt, the scope is everything, and the exemptions are narrower than most teams assume.
The SoA lists every Annex A control, whether you apply it, and why. It is the map between your risk assessment and everything else in the certificate.