Ticket triage: deciding what gets answered first
Triage sorts incoming requests by urgency and owner before anybody starts work. How to set priorities that hold, who should do it, and why first-in-first-out fails.
The critical path is the sequence that sets the end date. How to find it without software, why most status reports chase the wrong tasks, and what float really means.
On any plan with dependencies, some delays move the finish date and most do not. The critical path is the longest chain of dependent tasks through the work — and because it is the longest, it has no spare time in it. A day lost on that chain is a day lost on the project; a day lost anywhere else is usually free. Most status meetings do not know which is which, so they chase whatever went red.
Float is spare time, and it belongs to the chain rather than to the person doing the task. Two tasks sharing ten days of float do not have ten days each; the first one to use it leaves none for the second. This is why "we had a week of slack" is so often followed by a missed date — the slack was spent three times by three people who each believed it was theirs. Float is a project-level resource and should be tracked as one.
The critical path moves. Finish a critical task early or let a near-critical chain slip by two days and the path reroutes through different work. A path identified at kick-off and never recalculated is a historical document, which is how teams end up protecting tasks that stopped mattering weeks ago.
Because the dependencies were never written down. Durations are easy to estimate and everybody does it; the question of what genuinely cannot start until something else finishes requires a conversation that feels unnecessary until the week the date slips. A plan with durations and no dependencies cannot have a critical path at all — it is a list of tasks with dates attached, and its end date is a guess with arithmetic on top.
Ettex Board holds the dependency between cards, so the chain that sets the date is visible in the work itself rather than in a separate schedule. For anything long enough to need milestones, the same information decides which due date is worth defending.
The longest sequence of dependent tasks through a plan, and therefore the one with no spare time. Any delay on it delays the finish date.
Spare time on a chain of tasks. It belongs to the chain rather than to one task, so the first person to use it leaves none for anybody downstream.
Yes, whenever durations or dependencies change. A path calculated once at the start and never revisited stops describing the project within weeks.
Triage sorts incoming requests by urgency and owner before anybody starts work. How to set priorities that hold, who should do it, and why first-in-first-out fails.
A milestone marks a verifiable completion, not a point in the calendar. How to choose them, how many to have, and why percentage-complete reporting replaced them badly.
A due date without an owner and a consequence is a wish. How to set dates that hold, what to do when one slips, and why most overdue lists are ignored.