On-call rota: covering the out-of-hours without burning the team
An on-call rota decides who answers at 3am. How to size it, what to pay, what counts as working time, and the handover that stops the same fault being rediscovered.
Separate calendars per purpose, the right level of visibility, and how to keep it readable as the team grows.
The reliable way to share team schedules is to create a separate calendar for the shared thing — holidays, releases, on-call, client meetings — and give the team access to that calendar, rather than sharing personal calendars with each other. Personal calendars stay personal; the shared one carries what the team needs to see.
This also solves the visibility problem: colleagues can see that you are busy without seeing what you are doing, which is what most people want from a work calendar.
Do not put confidential information in event titles on a shared calendar. Titles are the part everyone sees, including people who were added later and forgotten about. Leave and cover come from the same source, so keep it consistent with absence management rather than maintaining two truths.
Ettex Calendar gives you month, week, day and list views, coloured calendars and reminders, with events sitting next to the documents and boards they relate to — so a release event can link to the checklist instead of describing it.
Share availability, not detail. Free/busy tells colleagues when you can meet without exposing what you are doing.
As many as there are distinct purposes, usually two to four. More than that and people stop turning them on.
The person responsible for that calendar plus a backup. Everyone else views.
Always create events with an explicit time zone and let each person’s calendar do the conversion — never write “3pm your time” in the title.
An on-call rota decides who answers at 3am. How to size it, what to pay, what counts as working time, and the handover that stops the same fault being rediscovered.
Recurring meetings accumulate because cancelling one is awkward. A recurring meeting audit makes it a scheduled decision instead — how to run one, and what to measure.
Hot desk software lets people find and reserve a workspace when they come in. The features that matter, the ones that cause resentment, and how to judge a tool before rolling it out.