Grievance procedure: handling a complaint you did not choose to receive
A grievance procedure is judged on how it was run, not on whether the complaint was upheld. The stages, the record, and the mistakes that cost tribunals.
RIDDOR turns some workplace incidents into a legal report with a deadline. Knowing which ones — before an accident — is the whole of the preparation.
RIDDOR — the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations — requires certain workplace incidents in the UK to be reported to the enforcing authority, and certain records to be kept. Most workplace injuries are not reportable; the point of the regulations is to identify the categories that are, and to make somebody responsible for recognising them quickly.
The responsible person is normally the employer, or the person in control of the premises. That is worth stating plainly because on a shared site, in a franchise, or with agency workers, the question of who reports is answered by the regulations rather than by whoever feels closest to the incident.
The seven-day rule causes most confusion. Over-seven-day incapacity is reportable, and separately, an over-three-day incapacity must be recorded even though it is not reportable. Two thresholds, two different obligations.
Reporting is not an admission of fault, and it is not the same as an insurance claim or an internal investigation. Treating the report as something to decide after the investigation is how deadlines are missed — the report goes in on the facts known at the time and is not a conclusion about blame. The same record feeds the incident report and, where relevant, the osha 300 log equivalent in other jurisdictions.
What makes reporting quick is not the form; it is having the facts already recorded: date and time, who was involved and in what capacity, what happened and where, what injury resulted, what was done immediately. An incident record made at the time answers the report, the investigation and, years later, a claim.
Retention matters more than it appears. Civil claims can arrive long after the event, and the file that answers one is the contemporaneous record, not a reconstruction. Set a retention period that reflects that reality rather than the minimum.
Ettex Records keeps incident records with their dates, attachments and the follow-up actions against them, so the question of whether an incident became reportable — often answered days later, when absence passes seven days — is checked against a record rather than a memory. Deciding reportability is a judgement for the responsible person, and the regulations are the authority; a records system only makes the facts available in time to make it.
Normally the employer, the self-employed person, or the person in control of the premises where the work happened. Agency and shared-site arrangements are decided by the regulations, not by convenience.
No. Most are not. Reportability depends on the categories in the regulations — death, specified injuries, over-seven-day incapacity, listed diseases and dangerous occurrences.
Over-three-day incapacity must be recorded; over-seven-day incapacity must also be reported. Records are kept by the employer; reports go to the enforcing authority.
The regulations set a minimum, but claims can arise years later, so many organisations retain incident records considerably longer as a matter of policy.
A grievance procedure is judged on how it was run, not on whether the complaint was upheld. The stages, the record, and the mistakes that cost tribunals.
On the receiving side, a warranty claim is a decision you have to justify months later. What to record, where the disputes come from, and what to publish.
An export declaration is assembled from documents you already have. Which fields come from where, who is liable for them, and what delays a shipment.