Lessons learned: capturing them so the next project is different
Lessons learned sessions produce documents nobody opens. The fix is to write fewer lessons, aimed at a specific decision someone will make again.
A simple meeting agenda takes three minutes to write and decides whether the next hour produces anything. Most of its value comes from being sent before the meeting, not from its format.
A simple meeting agenda is a short list, sent in advance, of what the meeting will cover and what each item needs from the people in the room. It is roughly ten lines. It takes about three minutes to write, and it is the single largest difference between an hour that produces decisions and an hour that produces the feeling of having discussed something.
Almost everything written about agendas overcomplicates them. You do not need a template with fourteen fields. You need each item to say what it is, who is bringing it, how long it gets, and — the part that is nearly always missing — what has to come out of it.
The decide / discuss / inform label does more work than the rest of the agenda combined. It tells people whether to arrive with an opinion, whether to prepare a position, or whether to simply listen — and it exposes the items that are on the list because they always are, with nothing to decide and nothing new to say.
Putting minutes against each item is not about enforcement. It is about arithmetic: six items in a thirty-minute meeting is a plan that cannot work, and writing the numbers down is what makes that visible before anyone sits down rather than at minute twenty-eight.
When an item overruns, the useful response is not to cut it off but to say out loud that it has taken the time meant for something else, and to decide which item now moves. That decision belongs to the group, and it takes ten seconds.
An agenda revealed at the start of the meeting is a running order, not an agenda. Its purpose is to let people arrive prepared, which requires them to have seen it — a day ahead for a normal meeting, an hour for something quick.
The most practical habit here is to stop keeping the agenda and the minutes apart. Open the agenda in the meeting and type the outcome under each item as it is settled. By the end, the notes are written, they are structured the same way the discussion was, and nobody has to reconstruct anything from memory that evening.
Ettex Notes suits this because the same note can be shared with attendees before the meeting and edited during it, so the agenda sent yesterday is the document that holds the outcomes. Recurring meetings work by duplicating the previous note, which also carries the open actions forward without anyone maintaining a separate list.
It will not join calls, transcribe audio or produce a summary of what was said. Notes are typed by someone in the room. In practice that is less of a limitation than it sounds — a person deciding what mattered writes a better record than a transcript, which captures everything and therefore emphasises nothing.
Standing agendas accumulate items that once mattered. Every couple of months, take the recurring agenda and ask of each line whether a decision has come out of it recently. Items that only ever get the inform label are usually better as a written update, and removing two of them is often the difference between a meeting people prepare for and one they endure.
Time and place, a one-line purpose, items with owners and time allocations, a decide / discuss / inform label for each, pre-reading links, and space for actions.
A day before a normal meeting, an hour before something short. An agenda handed out at the start is only a running order.
It tells attendees how to prepare, and it exposes items that are on the list out of habit with nothing to decide.
Say so and choose out loud which item gives up its time. The decision takes seconds and prevents the last item being rushed.
Yes, in most cases. Typing outcomes under each item during the meeting means the notes are finished when the meeting is.
By being pruned. Every couple of months, drop any item that has not produced a decision recently.
Ten lines, sent a day early, each with an owner and one word saying what it needs. Then type the outcomes into the same document as you go.
Lessons learned sessions produce documents nobody opens. The fix is to write fewer lessons, aimed at a specific decision someone will make again.
A one on one meeting is the only recurring slot where a person can raise something before it becomes a problem. Protect it, let them set the agenda, and write down what you agreed.
Most minutes samples show an empty form. This one is filled in — with the decisions, actions and wording that make a record useful a year later.