Knowledge capture: writing things down before the person leaves
Knowledge capture fails as a documentation project and works as a habit attached to real work. Where to start, what to skip, and why the expert is the wrong person to write it.
Every note taking app markets its most elaborate feature — linked databases, AI summaries, infinite canvases. What decides whether you keep using one is duller: how fast it opens and whether you can find anything a year later.
A note taking app is where the things you will need later go before you know which ones those are. That definition explains why choosing one is harder than it looks: you are picking for a future you cannot describe, and every product demonstrates itself with a beautifully organised example that no real person's notes resemble after six months.
There is a reliable pattern in how these choices go wrong. People select for the most impressive feature — backlinks, databases, an infinite canvas — then abandon the app because it takes four seconds to open and capturing a phone number mid-call is a five-tap operation. Capture speed beats capability, every time, because an app you do not open is an app with no notes in it.
Every system eventually collapses into three approaches: folders, tags, or search. Folders suit material with an obvious single home — a project, a client, a year. Tags suit notes belonging to several contexts at once and demand a discipline most people abandon by the second month. Search suits everything else, and is the only one that keeps working when you stop maintaining the system. The practical advice is to lean on search, use a shallow folder structure for the handful of things you return to weekly, and treat any tagging scheme with more than a dozen tags as a hobby rather than a method.
Test any candidate app on the worst case rather than the best one: a note taken one-handed on a phone, while standing, during a call. The apps that survive that test are the ones that still have your notes in them a year later, and the elaborate features you compared in the review are irrelevant if that moment does not work.
Ettex Notes is built around that priority order — fast capture, search first, shallow structure, and notes that stay readable when exported. Longer material that wants headings, comments and revision history is a document rather than a note, and belongs in Ettex Docs; notes taken in meetings specifically are covered in meeting minutes template.
The boundaries, stated plainly: there is no handwriting or stylus input, no optical recognition of handwritten pages, no PDF annotation, no infinite canvas and no AI summarisation of your notes. If you take notes with a pen on a tablet, a dedicated handwriting app is the right tool and we are not pretending otherwise.
The tool matters less than the convention. A simple meeting agenda written beforehand is what makes notes quick to take, and a minutes of meeting sample shows the level of detail worth keeping once the meeting is formal enough to need a record.
Capture speed. An app that takes several seconds to open loses the notes you would have taken in the moments that matter, and no amount of organisational capability compensates.
Lean on search, keep a shallow folder structure for the few things you revisit weekly, and be sceptical of tag systems — they demand ongoing discipline that most people stop applying within two months.
Because products change, get acquired and shut down. Verify the export today by opening the file: an archive you cannot retrieve is only as safe as the company holding it.
Only for sync across devices, storage volume or sharing. If you take notes on one machine and never share them, free tiers are usually sufficient and the upgrade is buying capacity you do not use.
Knowledge capture fails as a documentation project and works as a habit attached to real work. Where to start, what to skip, and why the expert is the wrong person to write it.
A decision log records what was decided, by whom, and what was rejected. The format that takes two minutes, and why the rejected options are the part worth keeping.
An annual general meeting has rules about notice, quorum and voting that decide whether its resolutions are valid. What to get right, and what small companies can skip.