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Templates that save your team hours

A template library only saves time while somebody maintains it. How to build one that stays used: what belongs in it, who owns each entry, and when to delete.

How-toT

Every team starts a template library and most of them quietly stop using it within a year. The reason is rarely the templates themselves — it is that nobody owns them, so they drift out of date, accumulate fields from everybody who ever found one lacking, and end up slower than starting from a blank page. A library that saves hours is a maintained library, and maintenance is the part nobody plans for.

What belongs in a template library

  • Documents written more than once a month. Below that, the template costs more to maintain than it returns.
  • Documents where consistency has a cost attached — anything that goes to a client, a regulator or a court.
  • Documents where the hard part is remembering what to include, not writing the prose.
  • Nothing that exists only because somebody once asked for it. That is the main source of library bloat.

Ownership is the whole mechanism

Give every template one named owner and a review date. Without an owner, changes arrive by accretion: a field here, a disclaimer there, each reasonable in isolation, and after two years the brief is four pages. With an owner, a change is a request somebody can decline — and the ability to decline is what keeps a template short enough to be used. The review date does the other half of the job, because a template that still mentions a tool you stopped using tells everyone the library is abandoned.

Store the filled-in example next to the empty template. People copy an example and adapt it; they stare at an empty form and open last quarter's document instead. This one habit does more for adoption than any amount of internal promotion.

Keeping it alive

  1. Start with three templates, not thirty. A small library people trust beats a complete one they ignore.
  2. Put them where the work happens rather than in a folder somebody has to remember exists.
  3. Review on a date, not on a feeling: quarterly for anything client-facing, annually for the rest.
  4. Track which templates get copied. The ones nobody has touched in six months should be deleted, not improved.
  5. Let anyone propose a change and keep approval with the owner.

When a template should become something else

If a document is filled in the same way every time with only the values changing, it has stopped being a template and become a form — and a form with structured fields beats a document people retype. If several people need to fill one in at once, or you need to report across all the completed copies, it wants to be a record rather than a file. Noticing that boundary early saves the stage where somebody is manually copying numbers out of forty documents into a spreadsheet.

Ettex Docs keeps the library with an owner and a review date against each entry, and the examples beside the blanks. Where a template has outgrown prose, the same content works better as an online form feeding a register — which is the upgrade path most libraries need for at least two of their entries.

Frequently asked

How many templates should a team have?

As many as it writes regularly, which is usually five to ten. Larger libraries are almost always a sign that nothing is ever retired.

Who should own a template?

One named person, usually whoever uses it most. Shared ownership means changes arrive without anyone able to refuse them.

When should a template be deleted?

When nobody has copied it in six months. Deleting it is information; leaving it there makes the whole library less trustworthy.

IP
Written by Ivan P.

Part of the Ettex team — writing about product, engineering and the future of work.

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